Official Hours of Operation
- 8:30AM to 12:30PM Monday thru Friday
Phone Number
- (304) 636-8834
Office Location
- 108 Second Street Elkins, WV 26241
Mailing Address
- PO BOX 1336 Elkins, WV 26241
Other Info.
-
Payments can be made at Davis Trust Co if you have your bill card.
- Regulated by the Public Service Commission (PSC) of WV.
- Rate schedule and adjustment policies are available upon request.
- Our Board meets every Second Wednesday of each month.
- Latest service line inventory letter: PDF.
- For any boil water advisories affecting the City of Elkins water, please call (304) 637-3582.
To Pay By Credit/Debit Card:
- You can pay online: http://pay.softtelpay.com
- You can pay over the phone by calling toll-free: 855-4TELPAY (855-483-5729)
- When you are asked to enter an identification code use:
- 26241-11 for water bills
- 26241-12 for sewer bills
- You must have your credit card and your bill available in order to enter other needed information.
- Note: SOFTtelPay will charge a nominal fee for using this service.

